Appointment Cancellation Policy

Your appointments are very important to the members of Rejoice Day spa, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

Strict and enforced 24 hour cancellation policy!

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply.
$50 non-refundable deposit required to book a session. This goes towards total balance for your session & remaining is due at the time of appt.
– Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.
– “NO SHOWS” will be charged 100% of the reserved service amount.
​ – Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
– Any multiple services or combos must be held with a credit card. Multiple services or combos not cancelled 24hours in advance will be charged 100% of the reserved service amount.
A credit card “HOLD” transaction maybe made on your credit card to reserve the appointment time.

Payment Method:

Zelle preferred, cash & card also accepted. 5% processing fee for using card.

Appointment Times:

Clients that arrive after their scheduled appointment time may have their service shortened as a courtesy to other clients. We appreciate your understanding. ​ Thank you for viewing and supporting our policies criteria.

Confirmation Calls

As a courtesy, we will call and confirm your service appointments two business day prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

TERMS AND CONDITIONS FOR GIFT CERTIFICATES :

  1. All Gift Certificate purchases are non-refundable, not redeemable for Cash and non-returnable. To use, present card at check-in and amounts will be deducted from the balance.
  2. Use of gift certificates cannot be combined with any other promos or discounts being offered by A Time to Spa.

  3. Gratuities are not included in the purchase price (customarily 15-20%).

  4. Gift certificates  cannot be used for product purchases.

  5. Waikiki body and face is not responsible for lost, stolen, or damaged cards or any unauthorized use.